Description

Are you customer-focused, results-driven, and detail-oriented? Does working in a collaborative environment excite you? Then a role on our Siteimprove implementation team is perfect for you.

As a Strategic Engagement Manager, you will play a critical role in facilitating and driving value immediately for our enterprise implementations. This individual will manage the project and successful execution throughout the client implementation, striving on delivering a positive implementation experience for our customers. Setting our customers up for success immediately helps ensure our customers thrive leveraging our platform. The ideal candidate will have unique leadership, collaboration, and communication skills to guide customers to find immediate value, while setting them up for long-term success in Siteimprove’s business solutions.

What you will be doing

  • Manage and facilitate all aspects of SaaS implementation project for enterprise accounts, including scoping, execution, and change request management

  • Work closely with executive project sponsor and stakeholders in defining project goals and objectives

  • Collaborate with customer stakeholders to define implementation plan and deliver against the plan

  • Lead the implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects

  • Identify opportunities to deliver immediate value to the customer, while setting customers up for long-term success; one of our core principles

  • Establish and manage communication and risk management plans

  • Monitor and track project progress and work efforts on a daily/weekly basis, and report project status to senior management and other stakeholders

  • Partner closely with sales and implementation services to scope and estimate customer engagements

  • Collect customer feedback during the implementation and recommend product enhancements and new product opportunities to Siteimprove’s Product team

  • Establish best practices, templates, policies, tools, and partnerships to expand and mature Siteimprove’s implementation process, practices, and capabilities

  • Communicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementation

What we require of you

  • Bachelor's degree in Business Administration, Communications, Marketing or related field, or any equivalent combination of experience and training that provides required knowledge, skills and abilities.

  • Minimum of 5 years of project management experience, planning, tracking; preferably with SaaS products

  • Ability to successfully manage and execute projects for large, enterprise customers

  • Excellent leadership and interpersonal skills

  • Excellent written and oral communication skills

  • Strong organizational, presentation, and coordination skills

  • Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations

  • Proven track record of working concurrently on multiple customer engagements and with customers and colleagues across multiple time zones

  • 20+% travel may be required and may require working outside of hours

  • Valid Passport

What we'll love about you

  • Formal project management training and/or certification; PMP Certification, a strong plus

  • Proficient in software projects/products implementation

  • Experience in using project management and presentation tools

  • Experience in writing business requirements and functional specification documents

What you'll love about us

Siteimprove is a people-centric SaaS company driven by the desire to make the internet better for everyone. We take our responsibility as a thought-leader within digital inclusivity seriously as we champion inclusion globally through our business actions and our corporate social responsibility initiatives. Our growth journey comes with plenty of opportunities for personal development and being surrounded by highly talented colleagues means there’s always someone to learn from. We’re a hybrid workplace that nurtures a culture that offers Siteimprovers a high degree of flexibility and enables them to keep their life balanced.

In addition, we hope you’ll appreciate:

  • Great and inspiring company culture. Read more about the Siteimprovers and our inclusive, people-centric culture in this section here: https://careers.siteimprove.com/culture/

  • Outstanding office location. We are located in the Atlas building within the innovative and hip area called "Werksviertel" with numerous lunch spots, a giant ferris wheel and spectactular views from our office towards the Alpine mountain range.

  • Digital Lunch/Meal voucher via Hrmony worth 6,67€ per day or 100,05€ per month tax free reimbursed with your monthly pay slip

  • Events and travel. Being an international company means opportunity to travel. Expect some traveling to other EMEA locations for instance.

  • Amazing colleagues with a great mix of cultures. Our colleagues come from more than 45 different countries, so we have a great mix of cultures to learn about and from.

  • A hybrid workplace. We have the opportunity to work from home, work from the office, or a mix. You will have the full equipment of IT including a company phone to work seemlessly from home as well.

  • Social activities. We like to spent time with each other also outside of work and go out for a beer or drink once in a while.

How to apply

Click on the ‘Apply Now’ button to submit your CV and cover letter. If you have any questions regarding the job, feel free to contact Talen acquisition specialist Dani Libosan at dli@siteimprove.com .   

Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://siteimprove.com/en/privacy/.

Apply now!