What do we do?

Our Customer Success and Technical Support teams provide users with support round the clock, ensuring that they’re always able to work smartly and efficiently no matter their location or time zone. By providing our customers with best practice insights to help them drive innovation and increase adoption, we ensure they get the best possible value for money. Through training, consultancy and online learning we empower our customers and aim to provide the best user experience possible.

Man pointing toward a screen

Who are we?

  • Accessibility Analysts
  • Accessibility Community Consultants
  • Accessibility Specialists
  • Accessibility Testers
  • Accessibility Testing Operations Managers
  • Customer Success Managers
  • Digital Customer Service Assistants
  • Digital Customer Service Managers
  • Digital Marketing Consultants
  • Directors of Client Services
  • Directors of Technical Support
  • Heads of Customer Success
  • Implementation Analysts
  • Lead Customer Analysts
  • Managers of Customer Success
  • Operations Managers
  • Renewal Managers
  • Strategic Engagement Managers
  • Technical Support Engineers
  • Training Specialists
  • VPs of Customer Success

Career progression

At Siteimprove we have a number of dedicated activities in place to ensure that our Customer Xperience team are able to develop professionally in their careers. Apart from utilizing a global career model for all roles, there is also clear annual performance reviews and a large focus on personal development planning. The team also holds regular global and local meet ups to share knowledge, as well as attending regular training courses.

Siteimprovers smiling and laughing

Open positions in Customer Xperience

No open positions