Customer Xperience
Helping customers succeed is our mission. Be it troubleshooting a tricky tech ticket, sharing knowledge through our online training system or teaching best practices to ensure value for money.
What do we do?
Our Customer Success and Technical Support teams provide users with support round the clock, ensuring that they’re always able to work smartly and efficiently no matter their location or time zone. By providing our customers with best practice insights to help them drive innovation and increase adoption, we ensure they get the best possible value for money. Through training, consultancy and online learning we empower our customers and aim to provide the best user experience possible.
Who are we?
- Accessibility Analysts
- Accessibility Community Consultants
- Accessibility Specialists
- Accessibility Testers
- Accessibility Testing Operations Managers
- Customer Success Managers
- Digital Customer Service Assistants
- Digital Customer Service Managers
- Digital Marketing Consultants
- Directors of Client Services
- Directors of Technical Support
- Heads of Customer Success
- Implementation Analysts
- Lead Customer Analysts
- Managers of Customer Success
- Operations Managers
- Renewal Managers
- Strategic Engagement Managers
- Technical Support Engineers
- Training Specialists
- VPs of Customer Success
Career Path Model for Customer Success
As an employee in our Customer Success department you will have a transparent career development framework called the Career Path Model. The framework maps the potential roles and career paths that you can pursue and involves a competence model that highlights which skills you must develop in order to take the next career step.
The Career Path Model is organized in Performance Levels. While Performance Level 1 typically describes the entry level, Performance Level 4 represents a senior level. To be considered for a promotion you have to master the competencies required for your current and all lower Performance Levels.
In Customer Success, you will be evaluated on your performance within these 7 competencies:
- Teamwork
- Relationship
- Customer focus
- Business acumen
- Solution-oriented
- Communication
- Planning & time management
Career Path Model for Technical Support
As an employee in our Technical Support department you will have a transparent career development framework called the Career Path Model. The framework maps the potential roles and career paths that you can pursue and involves a competence model that highlights which skills you must develop in order to take the next career step. To be considered for a promotion you have to master the competencies required for your current and all lower Performance Levels.
In Technical Support, you will be evaluated on your performance within these 4 competencies:
- Communication
- Knowledge
- Collaboration
- Organization & planning
Supporting career development
In addition to the career path frameworks, we have a number of services in place to ensure that our Customer Xperience teams are able to develop professionally in their careers. That includes dedicated product experts and consultants, whose jobs are to empower our customer-facing roles, and our Education & Learning team that you can read more about in the Career Growth section.
We also organize a number of meet-ups and workshops that take place in our different offices around the world. These are often held over a period of a couple of days and give our teams the chance to network and share knowledge with their international colleagues. Our employees also have the opportunity to participate in specialist courses and conferences to support their knowledge growth.
Open positions in Customer Xperience
No positions